Frequently Asked Questions

Yes. Our showroom in Chula Vista, CA builds custom pieces tailored to your space — bring us a sketch, a photo, or just an idea, and we'll help you choose the size, style, and materials that fit. Learn more about custom orders or contact us to start a conversation.

Every customer is responsible for confirming that their new furniture will fit through their hallways, doorways, entry points, and stairs before delivery. Full dimensions for any item are available upon request — just reach out and we'll send them over before you order.

Yes, as long as it's before you've received or picked up the item. Cancellations on standard orders are issued as store credit for your initial deposit amount. Custom orders cannot be cancelled once production has started — if your plans change, we'll issue store credit toward your deposit and help you find another option that fits.

We offer two delivery options on every order:

• Standard Delivery — delivery to your residence or business with placement at your front door, garage, or a designated drop-off area. No assembly or packaging removal is included.
• White Glove Delivery — delivery to the room of your choice, full furniture assembly, packaging removal, placement and positioning, and a final inspection with you before our team leaves.

White Glove Delivery & Installation is available across San Diego, Orange, Los Angeles, and Riverside counties. Enter your ZIP code in your cart to confirm White Glove is available at your address.

White Glove pricing is calculated per item and by delivery ZIP code — you'll see the exact cost added as an option in your cart before checkout. Standard delivery pricing and availability also depend on your location.

Delivery timing depends on the item and whether it's in stock or made to order. After you place your order, our team will reach out to coordinate a delivery window that works for you.

Returns must be made within 7 days of your purchase date. Items must be new, unused, and returned in their original box or packaging with all tags attached. We offer store credit or an exchange — we do not issue cash refunds. Read our full Return Policy.

No. Decorner Furniture Boutique does not issue cash refunds. Instead, we offer store credit with no expiration date, or we'll help you find a better option for your space.

Once an item has been delivered and installed, it generally cannot be returned or exchanged — except for warranty reasons. Delivered/installed items can only be returned or exchanged if you flag the issue with our delivery team at the time of delivery, the item arrived damaged, or the item is incorrect (wrong item or wrong color). An $80 restocking fee may apply outside of these reasons. Each item carries its own independent warranty depending on its function.

No. Custom orders are made specifically for you, so they can't be cancelled or returned once placed. If your plans change, we'll issue store credit toward your initial deposit and help you find an option that fits.

Sale items and furniture sold at a discounted price are final sale and cannot be returned, unless the issue is covered under our quality warranty.

Please inspect your order as soon as it arrives and contact us immediately at decornersd@gmail.com or by text at (619) 805-8335 if anything is defective, damaged, or incorrect, so we can make it right.

Email decornersd@gmail.com or text us at (619) 805-8335 to let us know what's going on. Once you have instructions, place the item back in its original packaging along with your proof of purchase. If an item was delivered by us, we cover the return shipping; if you picked it up, you're responsible for returning it to the same location.

Yes. We partner with Snap Finance, Acima Leasing, and Progressive Leasing so you can shop now and pay over time, with approvals up to $5,000 to spend on furniture. See our financing options.

Not necessarily. Our financing partners offer quick applications and instant decisions, and options like Acima Leasing are built for shoppers without perfect credit.

Visit our Financing page and choose Snap Finance, Acima Leasing, or Progressive Leasing to start a quick application. Each provider gives you an instant decision.

Yes — visit us at 1660 Broadway, Suite 15, Chula Vista, CA 91911. We're a local, family-run San Diego business, and we love having customers see and feel our furniture in person.

Email us at decornersd@gmail.com, call or text (619) 805-8335, or send a message through our Contact page.

We've been part of San Diego's furniture scene for two decades — we're not a national chain, we're neighbors. Every piece is chosen for quality and California-inspired design, and we back it up with hands-on service from your first question to White Glove installation in your home.